As a payment technology institution, Shaenre payment processes large amounts of data from our customers, who are using the services provided by Shaenrepayment, and our customers’ customers (consumers). Both the customer and the consumer are invaluable to Shaenre payment. Therefore it is extremely important to Shaenre payment to ensure careful and secure processing of our customers’ and consumers’ data, in particular their personal data.
Through this Privacy Statement, Shaenre payment informs you about the way in which Shaenre payment processes personal data of (potential) customers, business partners, consumers and website users. At Shaenre payment, we value your privacy. If you have any questions regarding our use of your personal data, you can reach out to us via the contact details provided at the bottom of this Privacy Statement.
Please read our Privacy Statement to understand how we process your personal data.
Shaenre payment is a payment service provider that offers her customers (for instance webshops) the possibility to accept online payments from their consumers (payers). Shaenre payment is registered in Hong Kong and regulated by the laws of Hong Kong. Via Shaenre payment, a customer can give its consumers the choice between different payment methods, such as bank transfer, credit card, afterpay and other payment methods. You could come into contact with Shaenre payment if you have a webshop or want to use Shaenre payment’s services for other reasons, if you have paid via a webshop or website that uses Shaenre payment’s services.
More information about Shaenre payment can be found on the About Us.
For all activities and purposes mentioned in this Privacy Statement, Shaenre payment acts as the controller and a financial institution Shaenre payment:
Shaenre payment processes your personal data because you use Shaenre payment’s services and/or because you provide personal data to Shaenre payment yourself. An overview of the personal data processed by Shaenre payment, depending on the product or service you use and in what capacity, is provided below.
Customer
Please note that in principle, we process data about your business. Business information is not considered personal data. However, if you act as a sole trader, (some of) your business information may be qualified as personal data. Therefore, the data listed below is personal data we will process from you (especially information about the legal representatives of your company). If you use Shaenre payment’s services as a customer, the following personal data are processed:
Consumer
If you use Shaenre payment’s services as a consumer, the following personal data are processed:
The cases in which we might process your personal data but don’t always necessarily do so, might depend on for example the payment method you use, the API's our customers use and whether you as consumer contact our customer service.
Business Partner
If you are our business partner, the following personal data are processed:
Shaenre payment’s websites, services and products are not aimed at activities that require special categories of personal data to be processed. Shaenre payment therefore requests that you do not provide any of such information. Furthermore, Shaenre payment has no intentions at all of collecting personal data about website users who are minors, even if they have permission from their parents or guardians. Unfortunately, Shaenre payment cannot check whether a website user is a minor and therefore Shaenre payment advises parents or guardians to be involved in their children’s online activities in order to prevent minors’ data from being processed by Shaenre payment.
If you (apply to) use Shaenre payment’s services as a customer, your personal data are processed for the following purposes:
Your personal data are processed for the following purposes:
Shaenre payment will not retain your personal data longer than the mandatory statutory period or, if such a mandatory statutory period does not apply, no longer than is strictly necessary for the realisation of the purposes for which your personal data were obtained. For example, the personal data that Shaenre payment receives relating to the assessment of your application as a customer, the preparation and performance of the agreement and the processing of payments, will not be kept longer than five years after rejection of your application or the termination of the agreement. This period has been determined in the Hong Kong Money Laundering and Terrorist Financing (Prevention) Act.
The protection of your personal data is very important to Shaenre payment. Shaenre payment has therefore taken various technical and organisational security measures to protect your data and to comply with applicable laws and regulations. Shaenre payment uses, for example, network segmentation, techniques such as firewalls, anti-DDoS systems and file integrity monitoring, strong authentication, encrypted transfer of information, monitoring and alerting, and industry best practices for adequate encryption and system configuration.
Furthermore, organisational measures include role separation, least-privilege principles, personnel screening, strict procedures for managing adjustments, incidents, vulnerabilities and suppliers, and continuous training of our staff. The functionality of our security measures is tested periodically.
Processors
Shaenre payment shares your personal data with third parties if this is necessary to provide our products and services. When third parties will process your personal data on our behalf and under our strict instructions, those third parties act as so-called processors. Shaenre payment concludes a data processing agreement with processors. This way, Shaenre payment ensures that your personal data are always processed in a careful manner, protected with at least the same level of security we maintain and that the confidentiality of your personal data is guaranteed. Shaenre payment nevertheless remains fully responsible for these processing operations and will therefore take all reasonable administrative, technical and physical measures to protect your personal data against unauthorised access, unintentional loss or alteration.
(Joint) Controllers
In those cases Shaenre payment has concluded agreements in order to guarantee a thorough protection of your personal data where this is desirable or where required (namely where both parties acties as joint controllers).
If your personal data will be shared with third parties for purposes other than those described above, Shaenre payment will only do so when legally permitted or after we have obtained your consent.
Cross-border data transfers
When providing our services, your personal data may in some cases be processed by third parties (as processor, as joint or independent controller) outside Hong Kong. If your personal data is processed outside Hong Kong. Shaenre payment ensures that i) the correct contract is concluded with regard to data processing (processor agreement, joint controller agreement or controller-controller provisions if desired), and ii) an appropriate transfer mechanism is in place. In this way Shaenre payment ensures that your personal data is always secured at at least the same level and that the confidentiality of your personal data is guaranteed.
Shaenre payment uses functional, analytical and marketing cookies. A cookie is a small text file that is stored in the browser of your device such as a computer, tablet or smartphone when you first visit Shaenre payment’s websites. On the one hand, Shaenre payment uses cookies with a purely technical functionality. These cookies ensure that the website works properly and, for example, remembers your preferred settings, so that Shaenre payment is able to optimize the websites. On the other hand, Shaenre payment uses cookies that keep track of your browsing behavior so that Shaenre payment can offer you tailor-made content and advertisements. Some cookies on Shaenre payment’s websites are placed by third parties, for example advertisers and/or social media companies.
You have the right to access, correct, erase, restrict, transfer, or object to the personal data that Shaenre payment processes, unless Shaenre payment cannot execute these rights based on a legal obligation or whenever exceptions apply. For example, Shaenre payment is required to keep certain personal and payment data based on legal obligations (as stated under point 6), which means that we cannot always delete all of your personal data when you request so.
You can send your request to exercise your privacy right(s) to market@Shaenre payment.com. Shaenre payment prefers to establish that this request originates from you and that you are who you say you are. If we are not capable of verifying it is you directly, Shaenre payment may ask you to send a copy of your identification (i.e. a passport or identity card). Please make sure that in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) have been redacted to protect your privacy. Shaenre payment will then respond to your request as soon as possible, but in any case within one month after receipt, unless the request is of such excessive nature that we may extend that period with another 2 months.
If you have any questions regarding our use of your personal data, you can contact us via market@shaenrepayment.com.
Get the latest updates via email. Any time you may unsubscribe.
Copyright © 2024.SHAENRE PAYMENT All rights reserved.
